Submit warranty claims

You can only submit warranty claims if you have the Warranty Interface installed.

If the Warranty Interface is in place you can automatically submit a warranty claim to a warranty system by clicking Submit Warranty Claim (on the Edit Work order screen), and select the warranty system to submit the claim to. AMT will then:

Record the Date, Time and Username related to the request.
Send a request to the selected warranty system to process the warranty claim. This claim is processed real-time in order to provide live feedback to you.

If the warranty claim is denied, the warranty system sends an error message back to AMT, and the Claim Status changes to N/A. The error message displays in a pop-up box. You should click the Details button to read why the claim was denied. If the warranty claim is approved, the Claim Status changes to Claimed.